You’re working on a project and finally finish at the end of the workday, but as you attempt to submit the document to your team lead, it fails. You try again and anxiously wait for it to go through, but after two minutes you receive the same error: “Message failed to send.” Frustrated and exhausted, you make a note to bring an external USB in the morning in case the problem persists.
Remote IT Support
Solving Your Problems with Each Call
IT Helpdesk Support
Solving Your Problems with Each Call
Get On-Demand Support
Internos understands that problems with your IT can occur at any moment. That’s why our team of experts is available on-demand to create tickets and get your tech back to working condition as quickly as possible. You have better things to do with your time than wait around for your IT to work as it should in the first place. Our remote IT support creates, evaluates and resolves your tickets, so you never waste time waiting for emails to go through or experience other interruptions.
Improve Business Continuity
Downtime and other tech interruptions disrupt your workflow – improve uptime and business continuity with on-demand support.
Track Each Incident
By submitting tickets, you can track how quickly your technology is getting repaired and get updated as the status of your ticket changes.
Get Expert Support
When you experience technology hiccups, our team of experts is available to resolve your issues and provide reliable support.
Helpdesk Support Without the Headaches
Your helpdesk is the key to your customers’ long-term satisfaction because it’s their first point of contact when issues arise. But taking in, routing and managing all of those incoming issues can be a big challenge for a growing company. Our remote IT support services are available on-demand, any time you need them. Let us handle your helpdesk support so that you and your team can focus on the issues and processes that drive your longer-term growth. Our experts will receive and route your incoming problems quickly, making sure your customers get the service they need without bogging down your staff.
They Like Us – You Will Too
“The difference with Internos is that they solve all problems related to technology, not just the immediate area they are responsible for. Not only have they helped us with the process of selection and purchase for a large number of computer desktops and laptops we needed, but they have even gone as far as handling having our rooms wired with DVDs and cameras, reviewing contracts for our copiers and scanners, and managing other vendors for us. They really do go above and beyond for… our cause, and we see that.”Erika Lozano
“What’s most comforting about working with Sandro and the Internos team is that 24x7, whenever we need service, we get it – no issue with technology will go unsolved. Do not underestimate the power of technology in your business – use it to the fullest and make sure you have a great partner to guide you with it. It will save you money in the long run.”Jose R. Oliva
“The guys at Internos came in, did a complete analysis of how we were positioned technology-wise, and identified several areas that needed updating and action. We got a higher level of IT expertise, and the responsiveness has been excellent.”Bill Whitaker
“In the past, with other companies we have used, their response time to issues was sometimes days, not hours. With Internos we always get a live person when we call, and if they cannot address the issue instantly, someone calls back within minutes to [solve] the problem. Many times, the fix is done remotely, and we are up and running again in just minutes. They monitor our server and many times have told us before we even call them that our server is down or there is a problem with it.”Ann Castonguay
“Because of the size and nature of our business, information technology is not just a desire but a need. The team at Internos provides us with all of our needs and more. Efficiency and accuracy in a timely manner is the element that keeps them on our speed dial button. Not knowing what is needed and current in an ever-changing market of technological progress leaves consumers vulnerable, but we NEVER worry about that. Trusting an IT company is a luxury, and we are grateful we can do so.”Magda Lopez